Yes, it is! In fact, our newborn fit is one of the features we are most proud of! You can use our Heiwa carrier from 3.5 kg, or a baby's clothing size 50. This corresponds to a sturdy, newborn baby. Later, as your newborn grows, our Heiwa carrier can be readjusted for a constant optimal fit.

For a newborn, adjust the carrier's back panel to the narrowest setting by pulling the drawstrings. Next, take care to the place the waistband high under your chest. Finally, make sure the top edge of the carrier does not sit higher than baby's earlobes.

When in doubt, contact us via the contact form, Instagram or Whatsapp so we can check your fit together.

Ergonomics and safety are key features of all our carriers. While MONKOSE takes great pride in making beautiful, hassle-free carriers, ergonomics and safety are - and always will be - non-negotiable. 

For the development of its carriers, MONKOSE continuously collaborates with midwives and parents. (In fact, MONKOSE founder Linde Stifter actually started her career as a midwife, building experience alongside experts and young parents.) This expertise directly contributes to the design of our carriers, ensuring optimal ergonomics

Our carrier is not designed for face-forward carrying because this carrying position - based on current scientific insights - might compromise on the ergonomics of parents and baby. As ergonomics are a key feature of our carriers, MONKOSE purposely optimized the design of its Heiwa carrier for front carrying, hip carrying and back carrying instead. (In fact, this is one of the key reasons why our Heiwa carrier excels at these carrying positions.)

However, as your baby gets more curious, hip carrying with your Heiwa carrier can be a great alternative! Like this, your baby can see more of the world while still ensuring good ergonomics and safety. 

All MONKOSE products are manufactured to the highest possible standards and with the highest quality materials. Our Heiwa carriers comply with the European CEN/TR 16512-2015 safety guidelines. Additionally, MONKOSE carriers are manufactured in carefully selected, specialized European production facilities.

The Bisou sling can be used for newborns (starting at 3,5 kg or baby size 50) and for older babies (up to 15 kg or baby size 86).

Four simple steps:

1. Fold your Bisou sling in half lenghtwise.
2. Slip it over your head and preferred shoulder, with the opening facing down.
3. Slide your baby's feet through the sling and let the backs of the knees rest on the top edge of the Bisou carrier, ensuring baby sits in the 'M-position'
4. Pull the top layer over baby's back, making sure there is enough fabric between baby's legs and yourself. 

Our Bisou sling is a carry-assist, designed to create a lighter carrying experience. Therefore, we recommend always keeping one hand on your baby for additional support. 

The Bisou is machine washable, on a low temperature cycle. Let it air dry to keep the fabric in good condition.

The Bisou carrier comes in five sizes. Usually, your upper clothing size is a good indication, both for women and men. Check our size chart for a more detailed overview. If you're between two sizes, we recommend the smaller one for a snug fit.

Other than that, biggest of Bisous to all of you. X

Your MONKOSE order is processed and shipped from our warehouse in Belgium. We are committed to deliver your order quickly and in perfect shape! Here’s what you need to know about shipping with us:

Estimated delivery: Orders within Belgium and the Netherlands are usually delivered within 2 business days. During exceptionally busy periods, deliveries may take 3-4 business days. Orders to other EU countries are delivered in 3-7 business days.

Shipping rates: Free delivery throughout the European Union.

Order confirmation and tracking: Once your order is processed, you will receive a confirmation e-mail with tracking information. You can use this tracking information to the monitor your delivery on the website of our logistics partner.

We hope you love your MONKOSE order! However, if you need to return or exchange an item for any reason, here's how it works:

Return policy: You can return your purchase within 30 days of receipt, for a refund or an exchange. Items must be unused, in their original condition, and returned in the original MONKOSE packaging.

How to: To start a return or exchange, please email us at hello@monkose.com and include your order number. We will provide you with a free return label and further instructions. 

MONKOSE highly values its interactions with its customers, so please feel free to tell us why you're returning or exchanging the product. This feedback helps us do better next time - we won't take it personally.

Refunds: Refunds are processed within 3 business days after we receive your return.

In the unlikely event that you receive a defective or damaged item, please contact us at hello@monkose.com with your order number and details on the issue. MONKOSE will arrange a replacement item at no additional cost. We will also send you a free return label so we can investigate the issue, and - when possible - repair the item for a second life.